Privacy Policy for Noosa Queen

Effective Date: 28 April 2025

Noosa Queen (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data when you interact with our website, book cruises, or use our services, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect and process the following types of personal information:

  • Name, contact details (email, phone number, address)

  • Booking and payment information (e.g., credit card details)

  • Details of your cruise or event bookings

  • Correspondence with us (emails, phone calls, feedback)

  • Information provided via website forms (enquiries, newsletter sign-ups)

  • Technical data (IP address, browser type, device information, cookies)

We may also collect sensitive information (such as health or dietary requirements) only when necessary for your cruise experience and with your consent.

2. How We Collect Information

We collect personal information directly from you when you:

  • Make a booking or purchase a gift card

  • Contact us via phone, email, or website forms

  • Sign up for newsletters or marketing communications

  • Participate in surveys, competitions, or promotions

  • Interact with our website (including through cookies and analytics tools)

In some cases, we may receive information from third parties (such as travel agents or booking partners) when they make a booking on your behalf.

3. Use of Your Information

We use your personal information for purposes including:

  • Processing bookings, payments, and providing requested services

  • Communicating with you about your booking or event

  • Responding to enquiries and providing customer support

  • Sending service updates, marketing communications, and promotions (you may opt out at any time)

  • Improving our website, services, and customer experience

  • Meeting legal and regulatory obligations

We do not sell your personal information to third parties.

4. Disclosure of Your Information

We may share your personal information with:

  • Third-party service providers (e.g., payment processors, IT support) who assist us in operating our business and delivering services. These providers are required to protect your information and use it only for the services they provide.

  • Government authorities or law enforcement where required by law or to protect our rights.

  • Overseas partners only when necessary for your travel arrangements and in accordance with applicable privacy laws.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Using secure socket layer (SSL) technology to encrypt sensitive information during transmission

  • Restricting access to personal data to authorised personnel only

  • Regularly reviewing and updating our data security practices

We do not permanently store complete credit card details on our servers.

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe and may require proof of identity.

7. Cookies and Website Analytics

Our website uses cookies and analytics tools to enhance your browsing experience and analyse website usage. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

8. Marketing Communications

We may send you marketing communications about our cruises, events, and promotions. You can opt out of receiving these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. If significant changes are made, we will notify you via our website or by email if appropriate.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact: info@noosaqueen.com

By using our website or services, you agree to the terms of this Privacy Policy.